Reference

Open situs23 Legal terms before account access

situs23 Legal sets out how we handle account access, wallet records and policy requests before you enter the lobby.

Policy accessPhone verificationLocal law applies

Browse Legal terms for DANA and QRIS

situs23 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our Legal terms explain who may access the account, what details you must keep accurate, and how we handle requests about account records. Access depends on local law, so you should check your own eligibility before opening an account or using any lobby category. Phone verification

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can be required before account access, and a mismatch between your account details and a wallet record may pause a request while we check it. DANA, OVO, GoPay and QRIS appear as payment context only; their presence does not change the Legal terms or create eligibility.
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Bank transfer and virtual account records may also be retained with the related account activity. If a policy question affects your account, use the support route shown after login and include the relevant account detail without sending a password. We update this page when the applicable
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policy wording changes, and the current version is the one that applies to future account activity where local law permits.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REQUEST PATHS

Check account support for Legal requests

A clear request path helps us handle Legal questions without exposing unnecessary account data. Sign in first when possible, then use the support route attached to your account or cashier record. We can direct questions about access, wallet matching, cookies, retention and policy wording to the right handling path. Do not send your password, wallet PIN or full payment credentials in a support request.

Team online

Account access

Use the signed-in support route when phone verification or an account detail blocks access. Include the account identifier and a short description so we can locate the relevant Legal record.

Wallet record

For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, refer to the cashier status and payment receipt. We use those details to separate a policy request from a payment mismatch.

Policy change

Ask for a correction, deletion assessment or policy clarification through the account support route. We may request phone verification before discussing private account records or applying a requested change.

DATA PRACTICE

Protect your data under situs23 Legal

We keep Legal handling practical: collect what is needed for account access, record payment events, protect sign-in details and respond to clear requests.

Data handling

We use account details to support access, phone verification and policy handling. Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account may be linked to the relevant account record.

Cookies

Cookies can support sign-in continuity, security checks and page preferences. You can manage browser cookie settings, although changing them may affect the path from login to the Legal page.

Account security

Keep your password and wallet PIN private, and sign out on shared devices. We may use phone verification before discussing account records or changing access details under the Legal terms.

Record retention

We retain account, policy and payment references for the period needed for account handling, dispute checks and applicable Legal duties. A retention request can be raised through account support.

Who to contact

Send Legal questions to the support route shown inside your account. For a cashier issue, include the receipt or status reference; for a privacy request, describe the record involved.

Request changes

You can ask us to correct account details or assess a data request. We compare the request with phone verification and local-law requirements before confirming the next step.

Find Legal answers before opening an account

These Legal answers cover the account steps, payment records and privacy questions we hear most often. If your situation is specific, sign in and send the request through the account support path so we can check the correct record.

situs23 Legal covers account eligibility, phone verification, payment record handling, cookies, security, retention and requests to correct or assess personal account data.

Access depends on local law. Check your own eligibility before opening an account, and do not continue if local rules do not permit the relevant activity or account access.

Phone verification helps connect an account request to the correct account holder. We may require it before discussing private records, changing access details or assessing a data request.

DANA and QRIS references may be linked to the related account and cashier status. They help us check a payment question, but they do not change eligibility or the Legal terms.

Yes. Send a clear correction request through the signed-in support route. We may compare it with phone verification and ask for the specific record so the change is assessed accurately.

Use the account support path and name the cookie or record concern. We can explain the relevant handling and assess a retention request under the applicable Legal and local-law position.

Include your account identifier, the policy question, and any relevant receipt or status reference. Never include your password, wallet PIN or complete payment credentials in the request.

Open situs23 Legal terms before account access

Check account support for Legal requests

Account access

Wallet record

Policy change

Protect your data under situs23 Legal

Data handling

Cookies

Account security

Record retention

Who to contact

Request changes

Find Legal answers before opening an account

01 What does situs23 Legal cover?

02 Can I access situs23 from Indonesia?

03 Why is phone verification part of Legal access?

04 How are DANA and QRIS records handled?

05 Can I request a correction to my account data?

06 How do I ask about cookies or retention?

07 What should I include in a Legal request?

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